Terms and Conditions - Please Read Carefully
A-Z Tours International - Agent
E-MAIL - EGYPT TOURS
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HOW TO MAKE A RESERVATION:
You may contact A-Z Tours directly by phone, fax or e-mail.
CUSTOM DESIGNED TOURS AND ITINERARIES:
As many people use custom itineraries to get price comparisons from different companies and as it takes time and labor to design and price a customized tour, any request that cannot be adapted with minor changes from our current packages will require an administration fee of $50 US. This fee will be credited to the deposit should the Tour be booked with us.
A non-refundable deposit of 25% US per person payable to A-Z Tours International is required at the time of booking to confirm your tour booking. 50% for Holiday periods such as Christmas and Easter.
Deposits may be made by a US Cashiers Check, Credit Cards or by Wire Transfer direct to our bank.
If paying by credit card (Mastercard or Visa) we will e-mail a letter of authorization for you to sign and return by fax.
The signed copy will act as your receipt.
A $500 US non-refundable deposit will be required at the time of booking and the full balance 60 days prior to departure.
Payment requirements may vary depending on the group size and time of year in order to hold the necessary space. Any payments will be credited to the total group tour cost.
Payments for Air bookings will be as per the rules of the particular Airline used.
TOUR REVISION FEES:
An administration fee of $25 US per person per change will be charged for any alterations, changes or revisions to a reservation once booked.
The balance of payment is required 60 days in advance of departure, and can be paid by a US Cashiers Check or Money Order, Credit Cards or by Wire Transfer direct to our bank.
If the Tour is booked within a 60 day period prior to departure, full payment is required at the time of booking. No client will be accepted on a tour unless the Tour is fully prepaid.
(Please note because of currency deviations and exchange fees credit card payments can only be accepted by charging an administration fee of 4 to 5%. All credit card payments are processed through and at the discretion of A-Z Tours and then wired to Egypt, hence the necessity for an administration fee.)
CANCELLATIONS & CANCELLATION FEES:
Cancellation refunds are only permitted for documented medical reasons of yourself or your traveling companion:
Cancellation/Medical insurance is highly recommended.(See note on Insurance below).
Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be canceled. If you cancel your trip, the following scale of charges will be applied:
More than 40 days before your arrival to 30 days before your arrival date, 25% of the entire tour price will be charged.
Between 29 and 15 days before your arrival date 50% of the entire tour price will be charged.
Between 14 and 7 days before your arrival date 75% of the entire tour price will be charged.
Between 7 and 1 days before your arrival date 100% of the entire tour price will be charged.
Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy. The total price of the tour includes the cost of all services being arranged on behalf of the client and as listed in the itinerary.
If the Supplier cancels the tour for any reason a full refund or credit for a further tour will be offered.
Flight Changes, Alterations and Refunds are subject to the terms, rules and conditions of the Airline. Any changes or refund requests for airfares should be directed to the ticketing agent or the airline directly. A-Z Tours will only work on flight changes, alterations and refunds for flights booked directly with us or our supplier.
INSURANCE - IMPORTANT:
It is important to note that it is essential to ensure you have appropriate insurance to cover medical and cancellation costs. Particularly cancellation for any reason.
We cannot emphasize enough the importance of ensuring you have the necessary coverage should you get sick and need medical attention or even medical flights home, and covering yourself should you need to cancel for any reason
not just medical.
Note: If you choose not to take out the appropriate medical or cancellation insurance A-Z Tours as an Agent of the Supplier will not be held responsible for any funds lost as a result of cancellation for any reason.
(Please contact us for more information on International Travel and Medical Insurance or check the following link) TRAVEL INSURANCE
DAYTRIPS – SEPARATE PAYMENT & REFUND POLICY :
If already on the tour and you choose to add an option, daytrip or any other service not paid for in advance then payment must be made in full to the supplier before any service will be provided.
Bookings for Daytrips Only:
If only booking a daytrip and not a full tour
i.e a Cruise Ship Tour
Then full payment is required on booking and the following cancellation policy applies.
Cancellations prior to 30 days before departure 50% refund.
Cancellations 30 - 0 days before departure - no refunds are applicable.
PASSPORTS & VISAS:
A valid passport is required for all overseas tours. Visa requirements change regularly please check with the agent or phone the nearest Egyptian Embassy or Consulate for up-to-date details. Egypt and Jordan will allow most nationalities to obtain a Visa upon arrival, please check the agent or embassy to see if this applies to your country of origin.
It is now required to have a minimum of 3 months left on your passport before expiry after your planned departure date from Egypt or Jordan. It is advisable to have 6 months left before expiry.
(You are responsible for ensuring you have the necessary documentation and valid passports prior to departure - the following link may be of use in checking for visa requirements.) http://www.traveldocs.com
All Tour Prices are per person based on two persons sharing one double room. Single/Triple/ Quad prices are as stated or as negotiated at the time of pricing the Tour.
As prices are based on exchange rates and supplier quotes at the time of putting the Tours together, prices are subject to change without notice. The prices shown for the Tours displayed on the website may vary depending on the season, holiday periods, market conditions and other controlling factors and cannot be guaranteed until the tour is booked and paid in full.
If tours are adapted or customized as private tours for individuals or groups the pricing is quoted based on the final itinerary as agreed by both parties.
Please note when prices are quoted, these prices are not confirmed until full payment has been received as space cannot be held without full payment. Hotels prices vary as they do in all countries depending on market conditions.
In order to ensure congeniality and an enjoyable Tour for all participants we reserve the right to accept or reject any person as a Tour participant, and to expel from any Tour any participant whose conduct is deemed incompatible with the interest of the Tour members.
TRAVELERS NEEDING SPECIAL ASSISTANCE:
Any disability or requests requiring special attention must be reported to the Agent at the time of booking. The Tour Operator will make every reasonable attempt to accommodate any special needs of disabled tour members, but cannot be responsible in the event they are unable to do so. Please note that the Tour Operator cannot be responsible for the inability to provide or the denial of services by any of our suppliers to accommodate any special needs.
The Tour Operator cannot be responsible for providing individual assistance. Anyone traveling knowing they need assistance of any kind during their travels must be accompanied by a qualified companion.
YOUNG TOUR PARTICIPANTS:
Tour Participants who are less than 18 years old must be accompanied by an adult. Some discounts may apply depending on the age of the children and the supplier policies, but cannot be guaranteed. If the child qualifies to stay in a room free with the parent, the parent is responsible for any additional charges incurred for food, cot or other services provided.
The parent or accompanying adult is responsible for the behavior of the child throughout the Tour.
There are charges for any cot or additional services requested for a child.
Policy 1: for packages, Nile cruises, and hotels
Under 2 years old: free of charge
Under 6 years old: 25% of total tour cost for an individual
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.
Policy 2: for sightseeing tours & shore excursions
Under 6 years old: free of charge
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boat, an extra supplement for your child may apply.
Extra beds in a room are charged at $20 per night. Due to the size of the Cabins on the Cruises many Cruises cannot provide extra beds due to space restrictions.
Please note that as in Europe many double rooms in Egypt have two twin beds and not 2 doubles especially in the 3/4 star category.
Rules subject to Egypt Air flight rules.Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
• Children under 2 50% if sitting on parents lap
• Children under 2 requiring their own seat are at full rate.
Sleeper Train Cabins are charged per cabin based on 2 people in the cabin, there is no reduction for a single traveler or children.
Tour Participants must abide by the rules in place in the countries traveled to. Smoking is prohibited on any public ground transportation or in any of the vehicles supplied for tours.
In Egypt for Christmas Eve, New Years Eve and at Easter the 4/5 star Hotels in particular host compulsory Gala Dinners. The cost of these dinners is usually between $100-$200 per person and is paid directly to Hotels as part of the tour cost.
This is standard throughout Egypt and the Tour Operator has no control over these costs. Some of the smaller 3/4 star Hotels do not host these dinners and therefore availability of these Hotels during these times is limited. If you downgrade after booking from 4/5 star to 3/4 star to avoid the Gala dinner there is no refund.
Please note that the standards of the rooms in the 3/4 star Hotels are not those of the 4/5 star Hotels.
If unforeseen conditions, beyond the control of the tour Operator, necessitate changes they reserve the right to vary itineraries and substitute the best alternatives available.
Porterage for one suitcase from the vehicle to the Hotel/Cruise is included in the tour price. No responsibility is accepted for loss or damage to baggage or any of the passengers belongings. Baggage insurance is recommended.
If you require baggage service to and from the Lobby and your room then normal tipping policies apply.
OPTIONS & ADD ONS DURING THE TOUR:
There may be a variety of options available during the tours. Any additional programs you participate in must be prepaid to the guide/escort prior to departure for the option chosen. No service will be provided without prepayment.
If you have a problem with any of the Tour Services provided it should be brought to the immediate attention of the Tour Operator in Egypt/Jordan whilst on the Tour. Contact the office directly on the numbers given as the Guides are contracted and have no ability to make changes to your itinerary. All guides have cell phones you can use if necessary.
Every attempt will be made by the Tour Operator to rectify the situation immediately whilst in Egypt/Jordan. Upon return home it is almost impossible to correct a situation that could have been corrected during the Tour.
If you are not comfortable with any situation please contact the Tour Operator, contacting the agent in Canada will delay things due to the 10 hour time difference.
Retrieving funds from Egypt/Jordan after your return is almost impossible, so it is essential any concerns are dealt with directly in Egypt/Jordan whilst on tour.
If you feel that your problem persists call the chairman of the company while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Egyptian Travel Agent Association. In the unlikely event that your complaint cannot be dealt with to your satisfaction by speaking to a Tour Operator staff member or the chairman of the company, you may refer your complaint to the Egyptian Ministry of Tourism in Cairo.
(Note: If you miss part of the tour due to medical reasons your Insurance should cover this portion if prepurchased.)
Tipping is customary in Egypt. We advise you to tip if you are happy with the service, it is greatly appreciated by staff,but you are not obligated to do so.
A-Z Tours International acts only as an agent for the Tour Operator in Egypt who works directly with the suppliers to provide transportation, hotel or other services.
A-Z Tours and the Tour Operator act only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant.
No responsibility is accepted for any additional expenses.
The Tour Operator reserves the right to withdraw the tours outlined or any part thereof. To adapt or change itineraries if circumstances warrant it and to make alterations as deemed necessary.
Neither A-Z Tours or any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.
No person, other than an authorized representative of A-Z Tours by a document in writing, is authorized to vary, add or waive any term or condition in this document.
ACCEPTANCE OF THE AGREEMENT:
These conditions constitute the contract between the client and the Tour Operator. The payment of a deposit or final payment indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.
Avril Betts – President A-Z Tours
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